Terms of service

Last updated 6 October 2026. These terms are between you and [LEGAL ENTITY NAME] ("we", "us"), of [REGISTERED ADDRESS].

What you are buying

A Written Information Security Program document generated from the answers you provide. It is a documentation tool. It is not legal advice, not a compliance audit, and not a certification of any kind. Whether the plan is adequate for your obligations is a judgement only you and your advisers can make.

No IT professional reviews your answers. This is a self-service product and the document is produced from what you tell us, without verification. If you want a plan underwritten by an IT provider, that is a different service and you should contact us rather than buy this one.

Accuracy is yours

The document restates what you told us. You attest at submission, in your own name and stated role, that your answers are accurate and that you are authorised to give them for your firm. Ratings labelled as derived — the impact and likelihood assessments — are calculated from your answers by a published rubric printed inside the document, and are estimates rather than a professional risk assessment.

We do not assert a security control on your behalf. Every control in the document reflects an answer you gave: implemented, not implemented, or planned. A control you marked "planned" is printed as planned.

Price and payment

• A one-time fee, shown on the purchase page before you pay. Payment is taken by Stripe; we never see or store your card details.
• No subscription and no automatic renewal. Buying does not authorise any future charge. There is nothing to cancel.
• Renewing is optional, costs less than the original purchase, and is a separate decision you make while signed in. We will never charge you for a renewal you did not actively choose.
• Prices exclude any sales tax that applies to your location, which is calculated at checkout where required.

Delivery, corrections and refunds

• Your document is generated after payment clears and delivered as a PDF through a link on your order page.
• You may correct your answers and regenerate the document as often as you like, free, for the whole of your access window (90 days — see below).
• The fee is not refundable once your document has been generated, because at that point it has been delivered and cannot be taken back. If something goes wrong before generation, or the product does not do what this page says it does, contact us and we will put it right.
• If an order is refunded, access to the document stops immediately, including through links already sent to you.

How long we keep things

• Questionnaires that are never submitted are deleted after 7 days.
• Your access window runs 90 days from the moment your document is generated. During it you can download, correct and regenerate.
• We email you 14 days before the window closes.
• At the end of the window, if you have not renewed, your document and the answers behind it are erased. This is a real deletion and it cannot be undone. Download and keep your own copy.
• If you renew, your access and our retention continue for the renewed term. If you come back after erasure, you are making a new purchase and completing the questionnaire again.

Limitation of liability

Support and complaints

Email [SUPPORT EMAIL]. We aim to reply within [RESPONSE TIME] on business days. If you are not satisfied with the outcome, reply asking for it to be escalated and [ESCALATION CONTACT] will review it.

Governing law

These terms are governed by the laws of [STATE], and the courts of [VENUE] have jurisdiction.

Changes

We may update these terms. The terms that apply to your purchase are the ones published when you bought, and we will not change them retroactively to your disadvantage.